My digital

At My Digital, payroll is seen as more than just a process - it is the lifeblood of every organisation.

My Digital is a cloud-based payroll software platform designed specifically for umbrella companies and payroll bureaus. Built to solve the long-standing challenges faced by payrollers, the platform harnesses cutting-edge AI technology and advanced automation to deliver unprecedented accuracy, speed and operational efficiency. With over 33 million people employed across the UK, payroll is a critical function, yet traditional systems have often fallen short, particularly in the temporary labour market where outdated processes have led to costly errors and delays. My Digital was created to address these issues directly, streamlining workflows and supporting compliant, high-volume processing at scale.

The platform processes more than 300,000 payslips every month, providing the reliability and capacity required by the UK's leading payroll operations. Secure, fully integrated and built with scalability at its core, My Digital enhances every aspect of payroll delivery while reducing overheads. Developed over ten years and now established as the software product of choice in the umbrella sector, it includes a wide range of specialised features that enable a seamless gross-to-net experience across the assignment-based supply chain.

Above all, My Digital is committed to putting people first, empowering payrollers with the tools they need to ensure workers are paid accurately and on time, every time. When payroll runs smoothly, businesses thrive - and that success is shared by everyone involved.

1. Client Challenge Omnia needed to migrate to a modern payroll platform without disrupting service levels or risking data integrity. They required a smooth transition, accurate data transfer and a dependable partner that could support high-volume umbrella payroll processes from day one.

2. Our Approach My Digital delivered a fully managed onboarding and implementation programme, focused on clarity, communication and technical precision. The team coordinated every stage of the transition, ensuring controlled data migration, transparent timelines and proactive guidance. Responsive support was provided throughout the project, including extended-hours assistance to protect Omnia’s service levels during go-live. Collaboration across sales, implementation and post-go-live ensured consistency and confidence throughout the entire process.

3. Results and Impact Omnia experienced a smooth and low-disruption migration with no impact on their ability to deliver payroll. Internal efficiencies increased immediately, including faster worker registrations, streamlined payroll processing and reduced manual intervention. The high responsiveness of the My Digital support team ensured rapid issue resolution, enabling the business to operate more effectively and maintain strong service performance.

4. Client Feedback: Our onboarding and implementation experience with My Digital was nothing short of exceptional. Having managed software migrations before, I was prepared for stress and unmet promises, but My Digital surpassed all expectations. Their team ensured a seamless process, particularly excelling in communication, which kept everything calm and under control. The data migration, often a challenging aspect, was executed flawlessly thanks to the team's responsiveness and expertise. Special recognition goes to Paul, who went above and beyond, staying online late and over the weekend to ensure our go-live was smooth with minimal impact on our service levels. The level of coordination and support across all stages - sales, implementation and post-go-live - was unmatched, with prompt and professional responses to all our queries. Since switching to My Digital, we’ve experienced significant internal efficiencies, from faster worker registrations to streamlined payroll processing. The team's proactive approach and their ability to offer best-practice advice have been invaluable. They delivered exceptional support not just during migration but also through live chat, providing quick resolutions that exceeded our expectations. From the initial meetings to ongoing support, the entire journey has set a new standard for software migrations and has undeniably made us a better-performing business.

At My Digital, our mission is simple and unwavering: to improve the lives of payrollers through thoughtful product design and the automation of repetitive, time consuming tasks. Payroll is far more than a back-office function. It is the lifeblood of every organisation, and with more than 33 million people employed across the UK, accuracy and timeliness are essential. Yet far too often, legacy technology has failed the people responsible for delivering it, creating inefficiencies, errors and unnecessary pressure, particularly within the temporary labour market.

My Digital was created to solve these challenges directly. By combining advanced automation with a people-first design philosophy, we give payrollers the tools they need to work with confidence, precision and speed. Our focus on clarity, control and operational consistency reflects our belief that when payroll runs smoothly, businesses thrive and workers receive the reliability they deserve.

Compliance, trust and innovation sit at the heart of our approach. We build workflows that are structured, auditable and legislatively aligned, ensuring that accuracy is a natural outcome of the system rather than a burden placed on individuals. Innovation is not pursued for its own sake but to create meaningful improvements in efficiency, service quality and user experience.

Our partnership with SafeRec is built on shared goals and complementary strengths. Together, we are raising expectations across the umbrella and recruitment supply chain by improving transparency, strengthening compliance and delivering real-time assurance. SafeRec’s verification capabilities align closely with our commitment to accurate, dependable and high-volume payroll performance.

Looking ahead, our aspiration is to drive the industry towards a future that is fairer, safer and more efficient for everyone involved. We will continue to champion the needs of payrollers, invest in intelligent automation and collaborate with partners who share our determination to improve standards. By working collectively, we can create an environment where payroll becomes a source of stability, trust and positive impact across the entire labour market.